TeamSTEPPS: Good Teamwork in Office-Based CareOn September 11, 2019 by Raul Dinwiddie
Dr. Weiss? Bill, hi! How are you? I’m fine, Susan, and you? I’m well, thanks, how’s Maria? Maria’s great, she said to say hi. Oh, she’s so sweet, tell her I said hello. So why are you here? Well, I’ve had a bit of a problem and I was hoping you could help. OK, what’s up? I did something to my back playing golf. It’s just killing me. Hmm, we’re pretty busy today. Did you try to schedule an appointment? That’s the problem. I have an appointment scheduled for tomorrow afternoon, but I’m leaving the country tomorrow morning on business. It just slipped my mind. It’s just killing me. Say no more, we’ll get you taken care of. Stephanie, can you start an intake sheet for Mr. Olsen, please? Of course, Dr. Weiss. OK, here we are. Thanks, Stephanie. I’ll make sure to tell Ryan that Mr. Olsen’s in room three so he can go ahead and start his intake. Ok. Come along, Bill. Thanks. Here we are. You can wait in here. Someone will be along with you shortly. Thanks again for squeezing me in. Sure thing, see you in a bit. Hi, Mr. Olsen, just checking in to make sure you’re comfortable. Is everything alright in here? Yes, fine. My back is killing me, but otherwise, I’m fine. OK, I see here you have a herniated disc. Does it feel like your lower back? Is the pain familiar? Yeah, it’s my lower back, and it’s all too familiar. Alright, well, we’re a little back up with patients today but just hang tight, Mr. Olsen, and someone will be with you as soon as possible. Great. Thanks. Excuse me Doctors, but I have a patient, Olsen, in exam room 3, who isn’t on the schedule today and I’m not sure how we got there. He’s complaining of severe low back pain and has a history of back problems. Most recently, he was diagnosed with a herniated disc. It seems logical that the disc is giving him pain. I think someone should see him as soon as possible because we’re stacking up patients in the waiting room. Anybody know anything about this or wanna jump on it? I’m sorry, Ryan, I’m not sure whose patient he is. He’s not mine. Alright, thanks anyways. Hey, Stephanie. Hi, Ryan, what’s up? I have a patient, Bill Olsen, in three and he’s not scheduled for today, so I’m just trying to assess on what exactly is going on with him. Oh, yeah, Bill Olsen. He’s a friend of Dr. Weiss or something. He caught her attention and approached her directly. She had me start his intake paperwork and she took him to three. She said she’d tell you. So to make sure that we’re talking about the same patient, he’s William Olsen, patient of Dr. Weiss, correct? Yes. Alright, thanks. Yep, and he has a history of low back pain. Herniated disc, yeah, I have his paperwork right here. I was just trying to figure out what was up. I’m going to hurry up and get his vitals, it seems like we have a long afternoon coming. No doubt.