Supervision: Tips for the First Time Supervisor | Leadership TrainingOn October 13, 2019 by Raul Dinwiddie
Are you sure?
Sure I’m sure. You’re going to make a great
supervisor Alec. In case you haven’t noticed,
ya know, customer service center’s a little fractured since…
the last supervisor was let go. Let’s just say supervising wasn’t
exactly in Felitia’s career path. Yeah, and I’m just not sure
that it’s in mine. I do know that I don’t want to
make the same mistakes she did. You won’t Alec, you’ll make new ones! You know I’m serious Theresa! How are they going to accept me
telling them what to do, when yesterday I was at the
workstation next to them. One thing I expect I’m gonna need is
to accept the fact that supervising is a brand new role for me. That’s right Alec, you’re going to have
to face the challenge of surprising team members who were once your coworkers. Oh, ‘morning Alec!
‘morning Libby! Listen Alec, about those resumé’s… Ah….look, it’s a clean slate.
Let’s start fresh, huh? As long as you’re a team member here,
I want us to be able to be friends, and to work together. Hey me too. Being as we’re friends,
I need a favor. I’ve got an interview today so
I’m gonna be a little late from lunch. Uh…yeah…you know Libby,
part of my job now is to enforce the work rules, and that includes tardiness.
So, I hope you understand the kind of position that puts me in. Begin by enlisting team member support
for your new supervisory role. But don’t expect miracles. Some team members won’t catch on
immediately. Oh, sure…you look out for me and
I’ll look out for you, right? No, that’s…
That’s not exactly what I meant.