Senior Team Leader – GemmaOn September 10, 2019 by Raul Dinwiddie
My role within Think Money Group is a manager on the debt solutions department. I manage a team of 23 staff and three team leaders. I’ve been with Think Money Group for 10 years. And I started as a personal finance manager. I then went to mentor a team of personal finance managers moved on to be a deputy team leader, then a team leader and I am currently a senior team leader. To be successful at Think Money Group, you very much get out what you put in. Understanding our customers, understanding the vision of the business living and breathing the business values to be able to achieve great customer outcomes. At Think Money Group, we have a training centre with an in-house learning and development team. The learning and development team do a lot of induction training for the new starters. They also work alongside the team leaders to do refresher training anything new regulatory wise or anything that the staff need to know about they’ll do the ongoing training. However a lot of the work is done on the team by the team leader and the mentors coaching, feedback, development to ensure that we get the best possible customer outcomes and development for the staff. I have worked here for 10 years which I feel has been a very challenging yet very rewarding 10 years where I feel like I’ve made a difference to the teams that I’ve managed and made a difference to the customers that have been part of that team. I wouldn’t want to work anywhere else.