PM Team Leader Filla Talks About Her Role Within the Company

David: Hey David here and I have Filla. Filla: Hi. David: How are you going, Filla, are you alright? Filla: Yes, I’m doing good. David: Excellent. So, we’re sitting in our office in the Philippines
and I’ve grabbed Filla. Filla, what’s your current role in the business? Filla: I’m one of the team leaders of the
company and right now I’m handling some people at the floor. David: Yeah, okay. So, team leader. So you have experience being a team leader
prior to working with us, don’t you? Filla: Yes, I have. David: Yes, and who was that with? Filla: It’s one of the call centers here. David: Yes, and how long were you doing that
for? Filla: Almost nine years. David: Okay. Fantastic. So you’re in the team leader position now,
so you’re overseeing and supporting people here on the floor. Filla: Yes. David: As well as if there’s any concerns
or issues or anything like that. You’re also helping out with clients, etc,
communication. So what were you doing here for our company
before you’re doing that role? Filla: I was the admin assistant of First
National Palm Beach under Dot and David Hamilton. David: Okay, so what sort of tasks were you
doing there? Filla: I have a lot of tasks, actually. Sending SMS for routines and arrears, doing
new leases, setting up new property on PropertyMe, doing e-books. Those are just a few of my tasks. David: Okay. So you were performing PM tasks, essentially. I’ll ask this in two parts. What did you enjoy about the role that you
were doing at that point in time, and what do you enjoy about the role that you’re doing
now? Filla: Before, I enjoyed learning new things,
doing the property management since it’s new to me. David: Yes. Filla: So from BPO, I transferred as a VA
for Property Management. I learned a lot of new things. In my current position right now, what I’m
learning is or what I enjoy is learning new things which I haven’t learned before as a
VA. So it’s more on handling the people on how
to deal with certain situations and how to deal with certain pressures. David: So do you think your experience that
you have, I call it extensive cause it was like nine years, the extensive experience
that you have as a supervisor combined with the experience you have as a property management
support admin assistant, do you think that helps you to be able to support the team on
the floor as well as clients? Filla: Yeah. David: In what way? Filla: I think it’s more on the social and
personal growth for me. It’s more advantage for me since I’m handling
a lot of people on the floor and they have a lot of, each one of them has specific tasks. So each one of them has specific problems
or areas that need to be solved. So it helps me also to grow in those aspects. As a team leader, I think it helps me to be
more responsible on how to deal with them. David: And I guess as well on top of that,
as a supervisor as a well as a person who has property management experience, it means
when a new person starts, you got that knowledge already and with your supervisor experience,
you can use that knowledge plus your PM knowledge to help these people, yeah? Filla: I agree. David: Okay, so, why do you think VA’s are
an important part of a real estate business? Filla: I think having a VA is really important. It’s like the PMs or the real estate owners
have much more time to deal with their clients. Although real estate owners have a lot of
tasks, they can throw those tasks to us, although minor or major it is. We can help them out to have more free time
so they can engage more with their clients, and to oversee their property as well. David: So do you think we’re taking jobs from
people in Australia? Filla: No, we’re helping them. David: Why do you think we’re helping them? Filla: It’s because, I think in a nice way
that we’re helping them so as not to burden them out with their work. Because most of them have 8-10 hours of work
a day and they get cranky and they can’t do all those tasks because they’re too tired
of those 8 hours or 10 hours. So having a VA and giving those tasks to their
VA’s free up their time which gives them time to relax or to engage with their clients. So I think that’s a nice way. David: Excellent. So, why do you think you’re qualified to perform
your role as a team leader for PMs? Filla: For over nine years of being a supervisor
in the previous company that I have, I think I’m well-equipped with those characteristics
and skills. And right now since before i jumped into being
a team leader and supervisor, I’m one of the VA’s as well. So I do have knowledge in Property Management. So I think having that characteristics makes
me qualified for that said position. David: Fantastic. Well, thank you very much Filla. See this is much easier that you thought it
would be. And appreciate you sitting down and having
a quick chat to us about your role within the business and your experience, etc. etc. Thank you very much. David here with Filla and we’ll talk soon. Filla: Bye.

Written by Raul Dinwiddie