Plesk Superheroes: Bulat Tsydenov, Support Team LeadOn October 15, 2019 by Raul Dinwiddie
My name is Bulat. I come from Russia I speak Russian, English and currently learning German as well My official job name with Plesk is… Support Team Leader Me in five words: fair, honest, caring, intelligent and awesome! If I had to tell my grandma what
I do for Plesk… it would be easier for me to explain what I do if
I was a spaceship constructor My favourite Plesk feature
is… Let’s Encrypt extension The feedback that made my day was… “I want to order a pizza for you!” In my free time I love to… play football, watch streams on Twitch
and read some IT related websites once upon a time I
had this funny case to handle… Oh, I have one! I will need to read it. Once our support department communicated with a customer in points, so here are some snippets.
The customer is saying: Suddenly and out of the blue,
I feel obliged to writing to you. Whilst configuring a VM, so far, worked OK Now something seems broken, I have to say. And the engineer is replying: In case it appears in the latest update,
Please give us access! We’ll be on our way We’ll check all the logs, you might
know the scheme: It will be escalated to Development team!