Operational Leader conversation – Short Term Intervention Team (STIT)On October 9, 2019 by Raul Dinwiddie
My main responsibilities are… to ensure that the services that we deliver … are timely and responsive. Predominantly we were involved with people coming out of hospital… but also to sometimes avoid people going into hospital in the first place as well. I manage a bit of a generic team really, there’s some assessor, managers… we have people that plan the work and obviously the frontline staff that are out there delivering services. So it’s kind of a generic role really and I have to say my role is extremely diverse and sort of varied. I can honestly say there’s never one day the same. I think it’s the the whole satisfaction of knowing that someone is hopefully coming on service… where we can enhance their lives, hopefully work with them to get back as much independence as possible… so that, hopefully, they’ll go off their time with us, either onto another service provider… that continues the work we’ve done or, even better, that we actually enable people to be as independent… as they were before they actually probably went in hospital and to see that happen is absolutely fabulous. I also enjoy meeting with the frontline staff as well because I have to say that,… you know, as Sheffielders as I suppose, we are the salt of the earth and it’s great to see that the whole team… that I manage work so well together, in order that we were able to provide best possible services we can. Pretty crazy. We never know what’s going to come into us from one day to the next… we obviously have our regular diary commitments but it’s such a diverse role and… we never know what might have happened from the night before even so there are often things… to pick up on that might have been fed into our out-of-hours team. We link very closely with the hospitals,… we have to plan referrals, see staff in supervisions … so it’s very, it’s a very, management based job… but it’s very operational as well so there’s a whole host of tasks that we do on a regular basis.. that, as I say, have only got to have something that comes at you from the sides… and it can really throw your day really. I can remember when I was 16 having a
conversation with my careers advisor… at school and they asked me ‘well what would you like to do/’ and I can remember quite clearly saying… ‘I want to work with people’ and, low and behold, I came into the service in 1979, nearly fourty years later… I’m still here and I can honestly say I wouldn’t do anything else So, over a period of those years, whilst I think the the type of services of that we’ve delivered… have always kind of remained the same the focus on of them have been very different… in terms of what’s being required from us as a department really but, you know, in terms of managers… and floor line staff very much the same sorts of people that have worked with you from, you know,… or all those years really and we’ve still got people that started around the same time as me. So I think for the longevity of what that is obviously I think, you know, there’s massive passion,… and commitment around in this service and that gives everybody a real positive feeling about the organisation that we work for really. There’s been a number of thing, as I mentioned already, I think one of the highlights really was… driving forward a service that we developed that, as I say, was born out of a lot of little different pilots… but became, ultimately, Short Term Intervention and just the fact that we can get people back home… to where they want to be and work with them so that, you know, we get them as independent as possible so that they can actually reach their own potential and that’s job satisfying really. And I know this staff feel that because I can remember once having a conversation with somebody… and they said they felt really sad that somebody had done off service with us… and they didn’t need the care anymore and I said but that’s you need to feel good about that because… you’ve actually done your job properly. If you’ve you know managed to get that person back… to being as independent as possible. Oh gosh … go for it…absolutely as I say I
mean I’ve been here nearly fourty years… and I can honestly say that whilst it it brings its challenges and it does on a daily basis… that’s within my role I don’t think there’s anything as fulfilling as going out there going into someone’s home,… helping support them living in a way that it’s their choice, it’s what they want to do and being part of that. I don’t think we realise just the importance we have we can have on people’s lives and the impact that… we have in such a positive way in making those, helping that person make those life changes really I think what we have to remember is that this is not just necessarily after ‘old people’… it’s not about sort of wiping bottoms and cleaning dentures and, you know, doing all that… it’s about making that positive impact on someone’s life and I think if we can play some small part in doing that… then, you know, it’s there’s so much job satisfaction that people can can get from that… Absolutely, lot’s …certainly, for myself I actually started acting in administration and business support service… and from that became a manager and from that I’ve now become an Operational Team Lead and… there is a lot of career progression in that people obviously, depending on what they want to do,… being a carer for for a whole of someone’s life is absolutely fine and it is so rewarding… I just believe that if anybody is sensitive, caring, tolerant … I think you have to be tolerant,… that you can listen to people, not be judgmental about people then, caring care work really is… something that you really need to seriously consider. I’ve not regretted it. I am here forty years nearly… down the line and it’s … I can’t imagine myself doing anything else really… and I’m getting to the end of my career now but I would always want to encourage people to do… something in the career of care work, whatever that is and which, you know, with whatever service user group… that might be and I’m still passionate about what I do I still come in every morning wondering… what that new day is going to bring and I honestly can say that is the best thing I’ve ever done.