Having difficult conversationsOn October 14, 2019 by Raul Dinwiddie
(scribbling) – (knocking / door opens)
– (woman) Hi, Nick. – Hi, Carol.
– You wanted to see me? – I did. Yes. Take a seat.
– OK. – You OK?
– Yes, fine, thank you. – Family alright?
– They’re fine, thank you. – A couple of kids?
– I have, yes. – They getting on alright?
– Yeah, growing as they do. – They’re getting on OK?
– Cost me a fortune. They’re fine. Good, good. Well, it’s nice
to talk to you about your family, but I wanted to talk to you
about something else today. I want to talk to you about some
invoices you didn’t send out last week. – Invoices? Not sent out?
– Particularly the Gibbs account. – Me?
– Yes, you. Gibbs? That can’t have been me. No. I did all my work last week.
I was up to date. I caught up with it. I put it in the post. Ah, the post room.
Jim in the post room. I’ve noticed, sometimes,
when I go in there he doesn’t always
send all the letters out. I think there’s a problem there.
You might want to look at that. Even if it was Jim on this occasion, it’s not the first time
you’ve not sent invoices out. No. No, I can’t remember
ever not doing anything like that. I’m sure there’s been a few times.
The Gibbs people rang me… – How do you know you’re sure?
– The Gibbs people rang me saying that they were willing to pay
the invoice but haven’t had it again. No, I haven’t… No. That’s not true.
I’ve always done my work. – I always make sure…
– And if they don’t pay there’s not any money for wages
including yours. I was very busy last week.
I mean, you know yourself Louise was off. She was off sick.
I had to answer the phones. I was doing two jobs. You know I was. How can I do all that work
of two people and get all… We’re all busy
but it’s not the first time, Carol. I was doing two jobs last week.
You know I was doing two jobs. I was covering for her, doing her work,
and my work. OK, maybe one or two
slipped through the net. Well, all I’m asking you to do is
do your job. Do the job you’re paid for. Are you saying
I’m not doing my job properly? I’m saying if everybody did their job
like you did, we’d be in trouble. I am… This is just awful. This is…
Why are you picking on me? I’m really upset about it, Nick. I just need you to do the job
that you’re paid for. I am doing my job. Why don’t you do the job
you’re paid to do which is to manage properly and then
you’d manage the account effectively, and manage Louise who doesn’t turn up
two days out of five? No wonder we’re in this state if you
can’t organise when people are off – and deal with people who are absent.
– If staff did what I ask them to do, you included,
then things would be a lot better. (Carol) Over and above, I do more. I’m not just blaming you
but if everybody was like you, not sending things out,
we’d have problems. This is getting personal.
I’m really not happy. This is just not… All I’m asking you to do is your job. I’m going to make a complaint.
This is just not good enough. I’ll complain to my representative. If everybody did the job they’re paid
for, we’d all be better off. (Carol) I’m not listening to this.
This is ridiculous. You’re having a go. – If that’s the way you want to do it…
– I think it is. Really, I don’t know what else to say
because I’ve run out of words. – If that’s your attitude…
– I’m going. (Nick) I’ll speak to you
when you’ve calmed down.